5x7 Server Management
Monthly hours: 7
Monitoring: No
Important files backup: No
Non-Urgent Incident Response: Up to 24 hours
Urgent Incident Response: Up to 30 minutes
Holiday Support: Under demand, not included
Weekend Support: Under demand, not included
Your Holiday Calendar: Yes
We define Urgent Incident as General impact event that prevents managed server operation. For example authentication error on all users.
This support includes every working day of the year except for Holidays such as Dec 25th and Jan 1st (and others).
Every support hours must be booked.
Have questions? Contact our sales team for assistance.
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